Ipsen Adds Field Service Engineers
The new trainees are currently participating in a three-month program designed to give each participant valuable tools to help them adjust and excel in their mechanical and electrical skills and problem-solving methods.
Ipsen, Inc. (Cherry Valley, IL) has announced that they will be adding six new field service engineers (FSEs) to their already strong support crew, increasing their field service team by 25 percent to better support customers.
The new FSEs are currently participating in the Ipsen Corporate Academy (ICA), a three-month program designed to give each participant valuable tools to help them adjust and excel. The program incorporates a number of hands-on opportunities to build both their mechanical and electrical skill sets, as well as test their problem-solving methods. They are also receiving training specially aimed toward enhancing their customer interaction skills by implementing best practices.
A Research & Development TITAN® furnace is being used as a tool in scenario training as a working model to repair and service during the learning process. In late January, academy members spent time at the Souderton, PA facility constructing their own hot zones.
This is the company’s second ICA and Michael Berna, the continuous product improvement leader who leads academy activities and projects, shares that “the ICA continues to be a great tool for new hires, giving them the ability learn and practice delivering the customer service excellence that sets us apart. This is where our ‘Hard Work Wins’ mentality is really instilled. We are excited about our future graduates and the energy and dedication they are going to bring to the job.”
The education of these new FSEs highlights the company’s strong investment into the enrichment of its employees’ knowledge so that they may continue to uphold the Ipsen reputation for providing the best possible customer experience.
Ipsen designs and manufactures industrial vacuum furnaces, atmosphere furnaces and supervisory control systems for a wide variety of thermal processing markets including: aerospace, commercial heat treating, medical, energy and automotive. It has production locations in Europe, America and Asia, along with representation in 34 countries. www.IpsenUSA.com