ThyssenKrupp Materials Launches New Customer Portal

The mobile-optimized platform allows copper and brass users access to real-time, account-specific information and functions, like ordering material and checking their owned inventory.

ThyssenKrupp Materials NA, Inc. (TKMNA; Southfield, MI) announced the launch of its new Customer Portal that allows customers of its Copper and Brass Sales Division access to variety of real-time, account-specific information and account functions, like ordering material and checking their owned inventory. The portal is also mobile-optimized, providing customers instant access to their account at any time, on any platform or device, including smartphones and tablets.

“As consumers have become more mobile-oriented in the past years, we recognize the need for them to access their account information anytime, anywhere they are,” said Joachim Limberg, the chief executive officer of material services, ThyssenKrupp AG. “The ThyssenKrupp Materials NA Customer Portal is a much-needed tool to increase and expand the ease of access customers have to the documents and business functions they need.”

The customer portal is also part of a larger, global project that will bring other ThyssenKrupp Materials international businesses into the same portal, offering a global network for customers. Currently, the TKMNA Customer Portal is available for Copper and Brass Sales unit customers, while other TKMNA customers will have the ability to manage their accounts in the near future.

“We are committed to making our customers’ jobs, and their ability to work with us, easier. The Customer Portal is an essential resource to that end,” said Frank Kevane, the president and chief executive officer of copper and brass sales, a unit of ThyssenKrupp Materials NA. “Night or day, wherever they are, customers can find information they need. It’s a unique service we feel sets us apart from the other options in the marketplace, and one we will continue to develop to better fit our customers’ needs.”

Currently, the ThyssenKrupp Materials NA Customer Portal functions include shipment tracking and options to perform a variety of reporting tasks for quotes, delivery notices, invoices, materials safety data sheets, mill test reports and order history. Additionally, customers can release orders from contracts and view their customer-specific inventory.

Current Copper and Brass Sales customers can register for access to their account on the ThyssenKrupp Materials NA Customer Portal by clicking here.



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