GF Machining Solutions Expands Field Service Staff

GF Machining Solutions (Lincolnshire, IL), surpassed a major company milestone for machine installations. Now this leading provider of advanced milling, electrical discharge machining (EDM) and laser texturing solutions is ensuring its customers get the most out of their machines by boosting the level of service and support it provides.

The company has added seven field service engineers and one refurbishment technician to its service and support team. These new highly-trained team members are dedicated to providing answers and solutions to customers in the quickest possible manner through the company’s industry-leading, all-encompassing Uptime⁺ Service and Support Program.

“We are serious about supporting the needs of our customers in today’s 24/7 manufacturing world,” said Gisbert Ledvon, the director of business development. “By adding to our service and support team, we are able to more comprehensively and quickly support business owners as they continuously search for new ways to increase quality, efficiency and productivity.”

The Uptime⁺ program gives its customers a competitive advantage by helping them achieve consistent and reliable operation from every machine throughout their facilities. The program comprises extensive operator training, technical support, preventive maintenance and warranty service.

To further support customers, they guarantee quick delivery on quality replacement parts and certified consumables. The company stocks more than $10 million in inventory at its North American Hub for Spare Parts and Consumables located in the heart of the I-55 and I-355 logistics corridor in Woodridge, IL. This combined with state-of-the-art warehouse operations and knowledgeable personnel enable them to same-day ship 99 percent of all domestic orders received by 4 pm (CST) for items that are in stock.

GF Machining Solutions is the world’s leading provider of machines, automation solutions and services to the tool and mold making industry and to manufacturers of precision components. The products range from electric discharge machines, high-speed and high-performance milling machines, including clamping and palletization systems, and 3D laser surface texturing machines, to services, spare parts and expendable parts, consumables and automation solutions. They are a globally acting division of the Georg Fischer Group (Schaffhausen, Switzerland) and maintain a presence on 50 sites worldwide within its own organization. Its 3,008 employees generated sales of CHF 905 million in 2014.

www.gfms.com