Home / Augmented Reality Delivers Digital Work Instructions to Field Service Technicians

Augmented Reality Delivers Digital Work Instructions to Field Service Technicians

Using Onsight Flow paperless work instructions from Librestream on their wearables for hands-free operation or on their smartphones and tablets, the digital field service worker can remotely inspect and troubleshoot assets quicker, safer and more consistently.

Posted: December 12, 2018

Onsight Flow from Librestream Technologies captures critical machine, time and geometric data on asset and operational performance, instantly accesses data analytics and dashboards to assist with continuous improvement initiatives, and delivers immediate, real-time digital work instructions to field service technicians on their wearables for hands-free operation or on their smartphones and tablets for consistent and safe performance in the field. Picture by Michal Wachucik / Abermedia

Librestream Technologies Inc. (Winnipeg, MB) has expanded their Onsight augmented reality (AR) service platform with the launch of Onsight Flow, an enterprise-grade digital work instruction solution. This new capability provides a digital alternative to traditional workflows, replacing paper processes for consistent and safe performance in the field. “Digital transformation is changing the way enterprises deliver services and build products,” explained Kerry Thacher, the chief executive officer of Librestream. “Our focus on digitizing the worker’s day drives our investment in the Onsight platform. With digital work instructions, an enterprise delivers immediate value and assistance to workers with dynamic and relevant content.” Librestream is a pioneer in delivering remote expert guidance technology for industrial workers. Today, every 15 seconds, teams engage Onsight Connect remote expert guidance to perform remote inspections and troubleshoot assets globally.

Onsight Workspace was added earlier as a specialized content system that streamlines how teams create, access, and share media in the field. With the launch of Onsight Flow, teams augment their experience with access to dynamic work instructions and content as they perform their jobs. Onsight Flow fits seamlessly into the AR ecosystem. As part of the full AR platform, enterprises can deploy Flow on enterprise wearables for hands-free operation or on the smartphones and tablets already in the hands of their workers. “Users will continue to see advancements to our Onsight platform that further our vision of being the first digital tool that workers pick up and the last one they put down,” added Thacher. “These advancements will include expanded capabilities in areas such as AR, IoT and data analytics.”

With Onsight Flow, the ability to consistently capture machine, time and geometric data provides critical information on asset and operational performance. With this ability to capture machine data digitally, an enterprise gains instant access to data analytics and dashboards to assist with continuous improvement initiatives. Onsight Flow is powered by Intoware and part of the overall Onsight AR service platform.

Librestream Technologies Inc., 895 Waverley Street, Suite 110, Winnipeg, MB, Canada, R3T 5P4, 204-487-0612 ext. 259, Fax: 204-487-0914, marieke.wijtkamp@librestream.com, librestream.com.