With sights set on further strengthening customer support, especially for those in the high-tech industries, Mazak Corporation (Florence, KY) announced they will open a new San Francisco Technical Center to service manufacturers in the Bay Area, as well as those in Northern California and portions of Nevada. This new 10,000 sq ft facility, located in Fremont, will further increase their long-term commitment to manufacturers in Northern California. According to plans, the new strategically-located site will open and be fully operational in early 2019 to provide localized training, technical and applications support, space for system runoffs and opportunities to collaborate with multiple suppliers for the development of complete project solutions.
Working with higher technology companies, this facility will serve as a development lab with a key focus in hybrid applications, material processing and advancements in digital applications by partnering with companies seeking advanced global solutions in manufacturing. “The customer-supplier relationship has changed,” said Dan Janka, the president of Mazak. “Customers only gain value when suppliers and their support facilities are relevant. This especially holds true with those customers involved in today’s high-tech industries, which is why we continue our commitment to educating them and to expanding our network of support facilities so that we can react instantaneously to their needs.”
The San Francisco Technical Center will have designated space for conferences, events and co-presentations with Mazak and other suppliers. A very strong emphasis will be placed on education and training that are integral to marketing today. A technology area will have room for machine tool demonstrations, and the facility’s staff will include applications engineers as well as service technicians and sales support team.
ABB Launches Preventive Maintenance Service for Robots
For fleets or individual units, ABB’s condition-based service monitors functions like duty, speed, acceleration, and gearbox wear. Real-time data is used to predict potential failure, thereby reducing unplanned downtime.
New On-Demand Learning Center for CNC Programmers
ESPRIT debuts an online, self-paced, learn-anywhere series of e-courses that guide users through numerous machine models and part models to introduce users to different machining processes in ESPRIT.