Ipsen USA (Cherry Valley, IL) completed an initiative to expand aftermarket services across the United States and Canada by hiring five regional sales engineers (RSEs) over the last six months to assist customers with replacement parts, retrofits, upgrades, service and technical support for any brand of atmosphere or vacuum heat-treating system. These RSEs have diverse backgrounds with experience in engineering, machine repair, and metallurgical processes. They are supervised by Matt Clinite, the customer service sales manager at Ipsen. “They are each incredibly unique in their own individual strengths,” stated Clinite. “One common trait they all share is integrity and a ‘customer first’ attitude.”
The RSEs fill a crucial role within the organization by creating a more efficient system for managing customers’ needs and streamlining the process between new equipment sales, aftermarket service, and field support. “Our team is here to identify risk points with our customers’ equipment,” added Clinite. “Our goal is to help our customers better prepare for maintenance planning and experience maximum furnace uptime and reliability.” Ipsen prioritizes innovative, industry-leading heat treating solutions and high-quality services. This new approach to customer care will provide quick and easy access to experts in the field. With a network of more than 120 technicians, the company has the largest service team in the industry.
Smart Visual Inspection Technology Meets Metrology Products
A new Mitutoyo-Kitov agreement will lead to the integration of Kitov technologies in Mituoyo’s metrology solutions. Look for future development of more solutions to come from the new partners as they combine Mitutoyo’s measurement technologies with Kitov’s planning and inspection technologies.
Unison Ups Product Support Scope, Accessibility with ‘UltimateCare’
The rebranded service program facilitates selection of the right maintenance solutions, and also offers additional services such as CAD modellng, component prototyping and process optimization. Customers can choose services ala-carte or in tailored, bundled agreements.