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Mitsubishi Electric Consolidates CNC After-Sale Services

Tailored for the company’s M8, M7, and M6 Control Series, the CNC Total Care Package combines software backup, machine tuning, and preventive maintenance to minimize downtime. The goal is to make customers’ machines as productive as they were when new.

Mitsubishi Electric Automation’s CNC Total Care Package combines three after-sales services into a single offering designed to rejuvenate machines to run at peak performance levels – ideally, bringing it back to as close to new as possible.

Tailored for the M8, M7, and M6 Control Series, the CNC Total Care Package from Mitsubishi Electric Automation Inc. (Vernon Hills, IL) combines three existing services – CloudCNC backup, machine tuning, and preventive maintenance – to lower the overall downtime of customers’ machines.

As the world’s largest supplier of customized CNC systems for machine tool builders, the company has more than 100,000 CNC systems in operation throughout North America. This consolidation is targeted toward engineering, manufacturing, and maintenance personnel as well as plant managers who control maintenance budgets and spending.

The package is customized to meet each customer’s needs, and includes some or all of the following services:

  • Replacing control, servo, and spindle drive fans (if applicable)
  • Replacing control and home position backup batteries (if applicable)
  • Inspection of machine incoming power, power supplies, control contamination, cables, interlocks, ground, and emergency stop operations
  • Axis and spindle inspection to look for excessive current, abnormal noise, or vibration
  • Verifying program and parameter uploading/downloading communications
  • CloudCNC backup of machine parameters, ladders, and data.

“We’re confident that combining services into an affordable package will optimize manufacturing,” says Business Development Specialist Adam Gatza. “The ultimate goal is to get customers’ machines running as close to new as possible.”

Price depends on MTB, model, and control series.


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