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Home / BIG KAISER Launches Online Customer Chat

BIG KAISER Launches Online Customer Chat

The new customer service feature connects website visitors with live, instant assistance and answers to myriad questions.

Posted: December 14, 2020

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BIG KAISER Precision Tooling (Hoffman Estates, IL) has introduced LiveChat on BIGKAISER.com, an easy way to directly access the company’s experts.

No matter which page a customer is on, they can connect instantly with one of the company’s agents in just a few clicks. Agents will be available during normal business hours and customers can leave a message after hours for help with questions on topics such as:

  • Application support
  • Tool presetting
  • Pricing and availability
  • Order status
  • Equipment maintenance

Users can save a transcript of their chat for future reference. The chat feature appears in the lower right side of any page on BIGKAISER.com.

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