INDEX has established a dedicated service department to rebuild tool holders at its North American headquarters in Noblesville, Indiana. Previously, the company processed all such rebuilds at its parent company in Germany. By investing in bringing this capability to the United States, INDEX expects to cut lead times for rebuilds by 50% – 70%.
When INDEX rebuilds one of its tool holders, engineers fully disassemble the unit and inspect the housing and shafts. Any internal mechanical component demonstrating signs of wear is replaced, ensuring that the tool holder is fully restored to its original operating condition. INDEX offers this service for tool holders sold with any of its machines, including its production turning centers, turn mills, CNC multi-spindles and the TRAUB line of sliding-headstock lathes. Furthermore, each rebuilt tool holder is backed by a 6-month warranty.
“We are constantly looking for ways to more comprehensively meet our customers’ needs,” said Matt Voyles, director of customer support and operations at INDEX. “We’ve had a lot of customers tell us that they want the level of quality we provide when rebuilding a tool holder, but that they can’t wait the amount of time it takes to send their unit to Germany. The investment we’ve made in creating a US-based tool holder rebuild department provides an immediate and clear benefit to customers.”
The engineers performing tool holder rebuilds have been factory trained at INDEX’s global headquarters in Germany and the process in the US mirrors INDEX’s longstanding, proven procedures. Manufacturers wishing to receive a quote for having a tool holder rebuilt can log into their iXshop account on INDEX’s website or submit a request via email to email@example.com.
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