Mazak Optonics Welcomes New GM of Customer Service
Mark Dilling will now be responsible for all issues related to customer satisfaction including equipment installation, machine training, technical services and parts delivery.
Mazak Optonics Corp. (Elgin, IL) is pleased to welcome Mark Dilling to the newly established role of general manager of customer service. This new hire spearheads Mazak’s initiative to expand their customer support team with additional field and phone support staff. “We recognize that high quality customer service is crucial to our growth and success as a company,” explained Al Bohlen, the vice president/general manager of Mazak Optonics Corp. “Our focus on continuous improvement in all aspects of customer support will benefit greatly from Mark’s involvement.”
Dilling holds 25 years of experience in various field service roles with both machine tools and metrology equipment in a wide range of industries and applications. His exposure to an extensive assortment of customers in different industries and cultures has helped him develop a thorough understanding of what is required to provide reliable customer service.
At Mazak Optonics, Dilling will be responsible for all issues related to customer satisfaction including equipment installation, machine training, technical services and parts delivery. He will work directly with the Service and Parts departments to improve logistics and refine all aspects of Mazak’s customer service. The impact of these efforts will include improved customer support response times as Mazak continues to introduce new technology.
“I am excited to be a part of the Mazak Optonics Team,” said Dilling. “There are always improvements to be made and the Mazak team is both eager and capable of making this a World Class service organization. I welcome the opportunity to provide the tools and support needed to make that happen.”
Mazak Optonics Corporation is a major supplier of laser-cutting systems, offering 50 laser models and leading the industry in the implementation of emerging laser technologies. The company’s 50,000 sq ft North American Headquarters is located in Elgin and feature a 30,000 sq ft laser technology center housing up to 18 machines for demonstrations and training.
Mazak Optonics is part of Yamazaki Mazak Corporation (Oguchi, Japan), the global leader for the manufacture of machine tools and systems for the precision machining of metal parts, including CNC turning centers, horizontal and vertical machining centers, Multi-Tasking machining centers, turnkey cells and software solutions. The North American Headquarters for Yamazaki Mazak are located in Florence, KY.