Mazak Adds Distributors In Pacific Northwest

While OEMs tend to trim customer service, support and sales initiatives to reduce overhead, Mazak Corporation (Florence, KY) continues to expand its capabilities in these areas to ensure its customers always have the best possible competitive advantage. With the recent addition of CNC Machine Services Inc. (Snohomish, WA) to its powerful distribution network, manufacturers in Washington and Oregon now have easy access to the most advanced metalworking technology, strongest service and experienced applications engineering.

After resigning their representation of another machine tool brand, Washington-based CNC Machine Services officially became a Mazak distributor on August 3. Family owned and operated for almost three decades, the full-service company will apply a total solutions approach in its support of customers throughout Washington and Oregon.

A key element of the new partnership involves CNC Machine Services and Mazak combining their applications and support resources to establish one of the best service teams in the machine tool industry. This will include Mazak personnel working onsite at the CNC Machine Services facility and a combined 14 service engineers for the Pacific Northwest.

Located in Snohomish, the facility has the capacity to develop and prove out turnkey manufacturing systems, provide complete application and project support as well as offer factory-certified machine repair and rebuild services. The location also has the wherewithal to provide local manufacturers and CNC Machine Services technicians with machine operation and maintenance training courses. The integration of capabilities with CNC Machine Services in the Northwest is yet another dynamic for Mazak in the area.

“We are thrilled to join forces with them. Not only do they have years of proven success servicing and selling machine tools, they also share the same vision and values as Mazak when it comes to putting customers first,” said Brian Papke, the president of Mazak. “Plus, the synergy between our two companies will create strategic leverage for increasing market share in the Pacific Northwest.”

Complementing the Mazak Western Technology Center in Southern California, the partnership with CNC Machine Services and Mazak directly employed service and applications personnel in the area gives customers within the Pacific Northwest easier access to the same high levels of service and support.

“We are simply ecstatic to partner with them,” said Mark Harris, the president of CNC Machine Services. “During our first few weeks of preparation toward working together, they have provided us more support than we’ve ever experienced. The depth and breadth of their technology and product line amazes us, and we know our customers will be equally impressed. We are now the region’s leading service provider teamed up with the industry’s number one machine tool company.”

Effective August 1, Mazak also added a new Canadian distributor, Moretti Machine Tools Inc. (Edmonton, Alberta), whose areas of responsibility include the Manitoba, Saskatchewan and Alberta territories. Company president Alex Moretti has 25 years of distinguished service to the manufacturing industry in Western Canada, including 17 years in machine and tooling sales. A considerable amount of that time was a very successful career selling Mazak equipment with an emphasis on customer relationships and service.

The Moretti Machine Tool facility will serve as a technical center and complement Mazak’s strong commitment to its Canadian Technology Centre at the Canadian headquarters in Cambridge, ON. Moretti’s Technical Centre will provide training, conduct machine demonstrations and host special technology and education events. A Mazak service and applications group located in Alberta will provide service and support for Moretti Machine Tool customers in Western Canada.

Mazak advises that all sales transaction responsibilities in British Columbia will be assumed on a direct basis. These decisions will allow the company to work more closely with customers in all provinces of Western Canada and provide extensive service and support geared specifically toward the manufacturing industries of those regions. Ray Buxton, the general manager of Mazak Canada, said that he and his team are excited to have Moretti Machine Tool on board and to begin working directly with those customers in British Columbia. He also noted that, going forward, those British Columbia customers should now contact Mazak’s facility in Cambridge for all their machine, service and support needs.

www.mazakusa.com