Bernard C. McConnell is the vice president of WIDIA Products Group and Services, 1600 Technology Way, Latrobe, PA 15650, 724-539-5000, Fax: 800-323-7259, www.widia.com. He sits on the MAPI Manufacturing Council and is involved in the Industrial Suppliers Association.
Shops must document and digitize the knowledge that their most highly skilled and experienced people possess in order to remain competitive – and for the future viability of the manufacturing sector as a whole.