Those at Heidenhain Corporation (Schaumburg, IL) understand there are many companies that have been affected by the recent flooding and wind damage in both Florida and the Houston, TX, area due to two hurricanes. Their goal is to assist those affected businesses with their efforts to restore lost functionality of their equipment. To do so, they recommend that those in need contact a local Heidenhain distributor or the main U.S. Service office directly at 844-323-9671.
To assist with the equipment restoration, company representatives will discuss possible solutions, as well as search the U.S. and German warehouse locations to source the products required to ensure that the equipment is returned to proper and safe operating conditions in an expedited manner. In some cases, the company can offer to send in field service technicians to perform particularly difficult work. These requests will be based on availability of the parts required and the availability of technicians. The company will also recommend local qualified distributors, when required, as an option.
When calling, please be prepared to provide the following required information when contacting Technical Support with a “Machine Down Request” so that the research and parts inquiry for the affected equipment can be expedited:
? Company Name
? Telephone Number
? Email address
? ID (part) Number of the defective item
? Serial Number of the defective item
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