Heidenhain Corporation (Schaumburg, IL) appointed David Fuson as their service operations manager for North America. He is now responsible for overseeing daily service operations, including assisting supervisors, technicians, and corporate group colleagues with customer escalations, and expedited systems as needed. Putting the “Customer First,” he has also recently implemented a hurricane recovery hotline to assist those customers in Texas and Florida who experienced equipment downtime due to those disasters.
“This organization is a place where thoughts and ideas are encouraged and where teamwork, collaboration, and attention to detail are top priorities,” said Fuson. “I am extremely fortunate to have been chosen for the role of the service operations manager, and I commit to instilling and refreshing these values in the service department every day.”
Fuson served for over 20 years in the U.S. Navy, where he acquired a strong knowledge of rotating equipment and balancing of components, as well as expert level knowledge in operation, maintenance and repair of systems. With the Navy he managed repair and maintenance teams and, once he retired, continued to utilize his skills in the private sector at Flowserve Corporation, where he served as a customer service manager.
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