Customer Services Machining Solutions of GF Machining Solutions (Lincolnshire, IL) recently activated the 1,000th connection of their rConnect digital services platform. This connection was established on an rConnect-ready Mikron MILL P 800 U high performance milling system in the FRAISA ToolSchool (Bellach, Switzerland), demonstrating the value of the Live Remote Assistance (LRA) module that links users’ machine tools to GF Machining Solutions diagnostic centers in real-time. This platform continues to evolve with the addition of success-triggering modules, representing the machine tool industry’s most in-depth remote machine tool analysis and the GF Machining Solutions Service 4.0 vision of intelligent and high-performing services.
“Fast reaction and recovery are required when machines are down. Delay in production and production downtime are very costly so manufacturers need fast reaction times and reliable, fast, communication processes,” said Stéphane Cru, the head of the Customer Services Center in Geneva. “Especially with time-critical incidents, long journeys to the customer’s site and the challenge of preparing service interventions with insufficient information can delay the recovery process.”
“The 1000th rConnect connection demonstrates the value the platform delivers to customers. Every new connection proves the value,” added Volker Reichmann, the head of marketing and sales support for customer services. “We are continuously expanding it with new modules and apps, all with clear customer benefits.”
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