Manufacturers using Enterprise Resource Planning (ERP) software appreciate stability on their software company’s service team – that’s why Global Shop Solutions (The Woodlands, TX), a global developer of ERP software for manufacturers is announcing 10 years of dedicated service from Doug Johnson, technical service manager. He oversees a team of senior technical specialists on all aspects of hardware/infrastructure, system performance, data migrations from legacy systems, software update issues, and other complex ERP application-specific issues.
“Great leaders make everyone around them better,” said Dusty Alexander, president and CEO. “Not only is Doug very tech-savvy, he also extends his unselfish attitude to growing his team. Global Shop Solutions would not be where we are today without his efforts and initiatives.”
Johnson’s biggest accomplishment with the company thus far has been the creation of Global Shop Solutions’ FastRESPONSE team – a service team focused on helping customers resolve minor technical issues over the phone in an average of 20 minutes.
The company says customers know Johnson, a former marine, as a great problem solver who always finds a way, and colleagues respect his tireless energy, attention to detail, and leadership abilities.
“Doug has that rare combination of technical expertise and great leadership skills,” says Mike Melzer, vice president of Operations & Service at Global Shop Solutions. “His teams run like clockwork. He makes it fun for new employees starting in service. And he motivates them to get better so they can advance in their careers.”
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