Articles by John Graham
Closing sales is the goal, but that takes keeping the prospect tank full of gas. So what can you do about it?
Conventional wisdom tells salespeople to put the customer first, but never think like them. But here’s why that simply doesn’t ring true.
From start to finish, preparation to presentation to follow-up is a seamless process that can make your proposal a winner. Here is what to do before, during and after presenting.
Choose to pursue this and fall into the trap of competing for business in the piranha-like pool of customers who treat every type of sale the same: price trumps quality, reliability, and guarantees. There’s a better way.
When a competitor walks away with an account, no one saw it coming or what went wrong. What’s the best strategy for keeping encroaching competitors away from your customers?
To turn more prospects into customers, learn how to crack the prospect code: Get them to buy you before trying to get them to buy what you’re selling.
What’s the best strategy for keeping encroaching competitors away from your customers?
What we first learn in our early training indelibly sticks with us for guidance. But new demands and expectations call for different ways to keep up and stay relevant. Here are five changes to consider.
In today’s highly competitive workplace, reputation makes a difference. It needs to be shaped and managed to reflect the way you want to be viewed. When all is said and done, your reputation is what you make it.
Getting ahead shouldn’t depend on lucky breaks, favoritism, or even hard work. It should be in our control . . . and here are some certain behaviors that will help you stand out from the crowd.
Most mistakes are just plain thoughtless, unintentional – and stupid. But once the genie is out of the bottle, the damage is done. What do we do about it? Here’s how to avoid making stupid (and possibly harmful) mistakes in the first place.
Here are some of the danger signals to recognize that can help you avoid unnecessary losses.
It’s all about using your head: Success depends on being among the few others count on to get the job done right – and that takes thinking. Here are some questions that can serve as a guide to thinking your way to success.
Thoughtful salespeople and marketers are aware of the words they use with customers. Do they send the right message? Are they helpful in closing more sales? Or are they repeated endlessly without thought or meaning?
Most businesses do a fairly good job of “pleasing” customers, but that bar isn’t nearly high enough. Far too many believe that giving them a good deal or schmoozing them is all it takes. But customers spend their money where they feel valued, not on businesses they like or where they’re treated nicely. Here are some ways to meet the major challenge of making your customers feel valued.
How to engage prospects so they want to find you. It’s called Pull Prospecting.
Marketing has nothing to do with your company or what it sells. Marketing is 100 percent about what your customers want and what’s in it for them.
Many of the problems businesses experience aren’t caused by a failure to act, but a failure to think.
In sales, there’s nothing as valuable as gathering and putting together pieces of intel, making the connections, and discovering the patterns. While a positive mental attitude is always good, it takes something more to propel salespeople forward. It takes the right actions.
The challenge of keeping customers happy may be the single most pressing task in business today. It takes all the skill, energy, and smarts we can muster to meet that challenge. But it can be done.
Too many salespeople believe their own New Year baloney. Here are seven actions in an actual strategy to make sure the end is even better than the beginning.
Nobody Believes Us: Here’s why telling customers what to think and buy holds us back and blinds us to what we can learn by aligning our actions and messages with what customers really want and need from us.
Every day is first impression day: The best way to make the right impression — to show who you really are — is by focusing on those you want to influence.
Misreading customers costs sales. To prevent this from happening means doing battle with our assumptions, particularly those that influence how we think about customers and what we expect from them.
Ideas For Combating Complacency: Being different from others in sales means having conversations with customers, asking questions, clarifying issues and being as transparent as possible. Customers today need salespeople who are competent diagnosticians, who have developed expertise at identifying what needs to be fixed and how to go about doing it.
Selling is easier said than done. Cutting corners is best left to the amateurs and those who think they can talk or manipulate their way to success. It takes the entire sales process for consistent positive results.
Selling is hard enough without being weighed down by attitudes and behaviors that make it tougher — and sometimes impossible — to make more sales.
Beware of these seven tricks the human mind can play on those who are in marketing and sales. They can trip up otherwise bright, experienced people and cause them to miss significant opportunities.
Defining yourself is everything in sales. Cultivating how others perceive you should be the #1 priority for sales professionals.
It isn’t how well known salespeople are that makes the difference; it’s how much help they give that counts. When it comes to lasting results, these sales strategies can make a real difference.
It takes a near miracle to get clear, correct, and compelling written or spoken business messages across today. Whether emails, letters, memos, presentations, or reports, most create confusion, cause mistakes, and waste time. These suggestions can help you tackle the problem.
When salespeople use these tactics, they boast less, do more and improve their sales performance.
With the near collapse of traditional marketing channels and the uncertainty created by the explosion of new ones, many businesses are unsure what to with their marketing. Should they try something new that’s largely untested and take the chance of wasting both money and time?
Reject the idea that marketing is something companies do and, instead, embrace the view that the business of business is turning customers into marketers.
It happens every time someone says, “We’ve got to get this out now or else.” Or else what? Or else we’ll look stupid, wrong, or embarrassed? Whether it’s a product, a plan, a project or anything else, getting it right is the only test that counts.
If your customers aren’t learning from you, they’re vulnerable to attack from your competitors. This is why you must focus on emerging trends, dangers ahead, product use, reducing costs, and solving problems – and why your brand must resonate all of these things. Here are the tools to get it done.
Companies, like people, can become so preoccupied with themselves that they fail to see themselves as they are. When you think about it, getting the most from your company’s marketing has less to do with ads, sponsorships, events, websites and press releases than it does with applying the analytical capabilities and insights of marketers to a company’s basic business issues.
Marketing is too important to allow company CEOs (or anyone else of that ilk) to get their hands on it. Inevitably, they will try to shape it to fit some notion they have inside their heads. And it will be wrong.
Too many businesses are stuck in an “idea rut,” lurching from one gimmick to another to move ahead. But nothing works. What businesses need to do is challenge their thinking. Here are the three ways to do it.
This article isn’t about how to make a presentation because, in spite of all sorts of presentation training, few are effective. Instead, this focuses on how to understand what you’re doing when you are presenting, big or small –– to close a sale, to motivate your sales team, to engage your employees on the shop floor, to direct your management team, or meet with your bankers about a new loan for your business –– this is about how to keep your listeners front and center, where most presentations fall horribly short.
Every salesperson knows the job is tougher than ever, not for the faint hearted or those who feel the world owes them a living. But salespeople also recognize the importance of having an extra edge, of standing out from the crowd. Here are some ideas that can make a difference.
In spite of what we may say or think, it’s actions that determine the salesperson’s destiny. Here are eight certain “actions” that may reap far more robust sales results.
Marketing is more than great ideas, innovative events or cutting edge techniques. At its core, marketing success depends on an understanding of prospects and customers, and making something happen to turn one into the other.
Let’s all give thanks for the entreprenuerial spirit that drives our industry. And with that thanks, just in case, here are some nuggets that might save the corporate neck of some entrepreneurs.
There is no place to hide: In today’s world, all of your marketing, advertising, social media and public relations messages are fully exposed and claims are challenged. Here are six ways to avoid embarrassing and harmful marketing actions that can menace your company.
The task of today’s salesperson goes way beyond product knowledge and even “solutions.” It’s to help customers discover possibilities they may not have considered or even thought about. Here are examples of how your questions can make the sale.
Is productivity destined to be the domain of a few or is possible that star performance can be achieved by looking beyond the right skill sets? It may take a combination of job competencies and certain personal qualities to drive top performance. Here’s why.
Stop Pushing and Start Pulling: When it comes to sales, push is the problem, perhaps the biggest problem those in sales face today. Here are six important ways to pull customers to you.
There is no place for certainty in a business world that is in a constant state of flux. Doing everything right today in marketing and sales offers no comfort . . . because the needs and opportunities of tomorrow will be even more demanding.
Avoiding the Dangers: How easy it is to trip when we’re blinded by our beliefs. Unless we pay attention to the dangers inherent in our fast-paced business environment that are waiting to bring us down, it’s easy to trip at the most unexpected moments.
There are few offenses in business worse than challenging the validity of the near sacred “elevator speech,” that one-minute message verbalizing the unique qualities of what a salesperson does or sells. But here is why engaging conversation – though more demanding – is much more effective.
It is useless to worry about whether the economy is getting better or worse. Instead, focus on out-marketing your competition. Here are several effective ways to do just that.
Today’s good news in manufacturing can disappear as quickly as it appeared, so it may be a good idea to prepare for even more demanding conditions. Here is a series of strategies that may help gain a prospect’s attention and solidify a customer relationship.
These sales truths fly in the face of the traditional marketing – and promise to stimulate your thinking.
It’s possible to teach people how to sell, but it’s also possible to learn how to make sales from those who do it successfully. They are true experts and their real world experiences as practitioners of the art makes them valuable. John Graham of Graham Communications examines four salespeople whose stories clarify what selling is all about, and make it easy to see why they are successful.
Here are five concepts to consider that can help your salespeople close that deal.
You want more revenue? Listen carefully to this reasoning of why you must let go of trying to find customers and focus instead on customers finding you.
Recession Education: People are rightfully paying so much attention to the struggling economy that they risk failing to realize what they can learn from the experience. Here are six clarifying lessons we can learn from the state of the economy.
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