Mike Roberts is a research associate at LNS Research, 101 Main Street, 14th Floor, Cambridge MA 02142, 617-401-2996, info@lnsresearch.com, www.lnsresearch.com.
Every shop should develop a high-level understanding of their existing quality resources so they can begin creating flow charts for each quality process that, in turn, will help them understand not only a breakdown of what takes place within a specific process, but also the resources allocated to each step along with any potential gaps that may exist.